Refund & Return Policy

At ValueRite African Stores, we take pride in offering high quality African groceries and essentials. If for any reason you are not satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Refunds/Returns

-Requests must be made within 3 days of receiving your order.

-Items must be unopened, unused, and in their original packaging.

-A receipt or proof of purchase is required.

2. Non-Refundable Items - Perishable goods (fresh produce, frozen foods, or short-shelf-life items).

-Opened or partially consumed products.

-Clearance or final-sale items.

-Gift cards and downloadable items.

3. Return Process

-Contact our customer service team at valueriteafricanstoresinc@gmail.com to initiate a return.

-Pack the items securely in their original packaging.

-Ship the product to the return address provided by our team. (Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect).

4. Refund Processing

-Once your return is received and inspected, we will notify you of approval or rejection.

-Approved refunds will be credited to your original payment method within 7–10 business days.

5. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. Please contact us for assistance.

6. Late or Missing Refunds

If you have not received your refund within 10 business days, please check with your bank or card provider. If issues persist, contact us for support.

Contact Us:

Email: valueriteafricanstoresinc@gmail.com

Phone: +1 (226) 988-8300